How We Work Behind the Scenes

At AOK, we follow the NDIS Practice Standards to make sure you’re supported with professionalism, safety, and respect.

We’re committed to clear, participant-first policies that protect your rights — even the ones you might never see.

We have internal policies that guide how we deliver support, including:

Rights & Responsibilities Policy
Outlines your rights as a participant and what you can expect from us — including choice, respect, and dignity.
Feedback & Complaints Policy
We welcome feedback of all kinds and take concerns seriously. You’ll always be heard and responded to.
Privacy & Confidentiality Policy
Your personal information is safe with us. We keep it private and only share it with your permission (or when legally required).
Supported Decision-Making Policy
We support you to make your own decisions — and will always explain options clearly so you stay in control.
Incident & Risk Management
We act quickly and transparently if something goes wrong. Your safety — physical, emotional, and financial — is our priority.

These aren’t just documents — they guide every decision we make and every support we offer.

Kindly contact us should you wish to receive a copy of any of the above AOK policies.

Let’s talk about what support looks like for you.

Whether you're exploring NDIS options or simply want to understand how we can help, we're here to listen.

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