How We Work Behind the Scenes

At AOK, we follow the NDIS Practice Standards to make sure you’re supported with professionalism, safety, and respect.

We’re committed to clear, participant-first policies that protect your rights — even the ones you might never see.

We have internal policies that guide how we deliver support, including:

  • Rights & Responsibilities Policy
    Outlines your rights as a participant and what you can expect from us — including choice, respect, and dignity.

  • Feedback & Complaints Policy
    We welcome feedback of all kinds and take concerns seriously. You’ll always be heard and responded to.

  • Privacy & Confidentiality Policy
    Your personal information is safe with us. We keep it private and only share it with your permission (or when legally required).

  • Supported Decision-Making Policy
    We support you to make your own decisions — and will always explain options clearly so you stay in control.

  • Incident & Risk Management
    We act quickly and transparently if something goes wrong. Your safety — physical, emotional, and financial — is our priority.

These aren’t just documents — they guide every decision we make and every support we offer.

Kindly contact us should you wish to receive a copy of any of the above AOK policies.